This topic contains 10 replies, has 2 voices, and was last updated by  Dkarty 3 months, 2 weeks ago.

Demo content import issues

  • Hi there,

    I purchased this theme yesterday and I am having some issues with the demo contents import. I ran the import as instructed and the content that was imported looks nothing like the theme that was advertised.

    The following contents did not import:

    1) NO slides were imported

    2) NO menus were imported

    3) No Footer Menu

    4) A lot of the contents is missing

    Please, can you assist me with the above?

    This is my website http://www.dkarty.co.uk/

    Many thanks
    Javon

    This reply has been marked as private.

    Hi there,

    It’s been two days now and still NO response to my ticket I submitted. Upon Purchasing this theme I thought you would have received more with the demo contents or better support. WASTE OF MY MONEY AND TIME!!!!

    The following contents did not import with the one-click import:

    1) NO slides were imported

    2) NO menus were imported

    3) No Footer Menu

    4) A lot of the contents is missing

    Leetheme

    Hi Dkarty,

    Thanks for getting back to us on this and We want to apologize for the delay in our response as we were out for our rest days.

    There are a lot of the reasons make the import the sample failed.
    Don’t worry about that. Could you send us your FTP Access information, we will help you install your site like our demo site.

    p/s: Remember switch your reply to the Private status.

    We look forward to receiving your reply.

    Regards,
    John

    This reply has been marked as private.
    Leetheme
    This reply has been marked as private.
    This reply has been marked as private.
    Leetheme

    Hi,

    Unfortunately, there some missing on your server, so we cannot install with the normal.
    Please send us your cPanel access information. We will try with another install way.

    Regards,
    John

    This reply has been marked as private.
    Leetheme
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