As you know, item support is a service provided by many authors on ThemeForest, and of course we are not the exception. Having support for your purchased item means that we will be available to you, the buyer, to iron-out any potential problems you have in using the item. In other words, we are here to help whenever you need. View full ThemeForest‘s item support policy here.
Recently, ThemeForest had some changes in their policy that if you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase. And if you choose 6-month-support period, after that you will have to renew support to keep on receiving support.
Today we will show you a tutorial of how to renew item support on ThemeForest due to some requests from our customers.
Step 1: First, sign in to your ThemeForest account and go to your Dashboard/Profile.
Step 2: Click on Downloads Tab, then click on the expired support item
Step 3: Click the button Renew Support on the left of the item page. Then we are done!
It’s so easy, isn’t it? With just a few steps, you can renew your item support easily anytime. If you find our tutorial helpful, don’t hesitate to leave a feedback below. We’d love to discuss more!